Policy.

Cancellation Policy.

If you fail to show up, cancel, or the number of diners in your party decreases without at least 24 hours notice for groups smaller than 7 and 48 hours notice for groups larger than 7, we reserve the right to charge your nominated card the nominated booking authorisation amount per missing person in your booking. You can cancel your reservation by "cancel booking" on your email booking confirmation or by emailing us at hello@titi.co.nz. Failure to do so will result in the agreed fee being debited from the credit card you provided in the booking process.

Credit Card Policy.

Please note, we may require a debit or credit card number to secure your reservation. If requested, you must provide valid debit or credit card information which we will store securely according to PCI guidelines and in the case of the cancellation policy terms not being met, will charge to your card the late cancellation fee of the nominated booking authorisation amount per booked guest. Your card will not be charged unless the cancellation policy is broken.

Vouchers Policy.

Paper card vouchers have to be redeemed in their original version, copies or phone pictures won't be accepted. All vouchers, cards or online are valid for one year from the date of purchase. Card vouchers are single-use vouchers, they are non-refundable and non-exchangeable for cash.

Due to potential changes in our operations, we are unable to guarantee the continuation of our restaurant beyond 2025.

For our existing customers, we encourage you to take full advantage of any outstanding vouchers before the expiration date. Our team is happy to assist you with any questions or help you redeem them.

For new customers looking to purchase vouchers, please be aware that they will also expire on December 22nd, 2025, regardless of the purchase date. We recommend using your vouchers as soon as possible to ensure you don't miss out on this opportunity. 

NO REFUNDS will be given for any expiring or already expired vouchers. 

F.A.Q.s

Dietaries

Our à la carte menu caters to most dietary requirements, and is always available to view on our website. 

For our trust the chef degustation, we currently serve the "I'm All In" and the "I Have Restrictions" versions. Due to our high volume and small kitchen, we currently do not offer any other versions of this. 

If you are part of a group booking of 8 people or more, we are happy to cater to your dietary requirements, we just ask that you give us plenty of notice as we might not be able to cater for changes last minute.

Bookings

If you need to change or cancel your booking at the last minute, please get in touch with us via phone or email. Sometimes things come up last minute and we fully understand, getting in touch may save you the booking guarantee fee.